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Frequently Asked Questions (FAQs)

Payment Options

What payment methods are accepted on your website?

We accommodate a wide variety of payment options to provide you with convenience and security. You can effortlessly complete transactions using credit/debit cards, or Google Pay. Shop with ease, knowing your financial information is handled with professionalism and care. You can even order online, choose the local pick up option and pay us when you pick it up.

Is it safe to use my credit card on your site?

Absolutely, your safety is our top priority. Our platform employs advanced encryption and secure payment gateways ensuring that your personal and financial information remains private and protected. Shop with the utmost confidence, your security is assured.

Shipping Policy

How do you calculate shipping fees?

Shipping fees are dynamically calculated by Canada Post based on your location and the weight of your items. We strive for transparency in our shipping policies, ensuring you understand and are satisfied with how fees are applied. Exact rates are shown when you check out your cart.

When can I expect my order to arrive?

Every order is treated with exceptional care, and we aim to ship your items promptly. Depending on your location, most orders are delivered within 7-10 business days.We also offer in store pick up options.

Returns and Refunds

What is your return policy?

Your satisfaction is paramount. If you’re not completely content with your purchase, you can return the product within 30 days for a full refund or exchange. The item must be in its original, unused condition, and proof of purchase is required—because your wellness includes peace of mind with every purchase. 

How do I process a return or refund?

Processing a return or refund is simple and straightforward. Contact our customer service team to initiate the process, and they will guide you through each step. We’re committed to providing you with a seamless experience that upholds your trust and confidence in our service.

Gift Cards

Can I purchase a gift card for someone?

Certainly! Gift cards are a splendid way to share the gift of wellness. Available for purchase online, our gift cards can be mailed directly to the recipient – a testimonial to your thoughtfulness and their well-being.

Do gift cards expire?

No, the gift of health and wellness knows no time limit. Our gift cards do not expire, giving you and your loved ones the flexibility and assurance to shop when it’s most convenient.

Have more questions? Feel free to reach out to our knowledgeable customer care team, who are always ready to guide you towards a better, more holistic shopping experience. Your questions deserve our time and attention—after all, your wellness journey is our utmost commitment.

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