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Partnership of Care

Patients’ charter of Rights & REsponsibilities

You and your practitioner have equal roles in your recovery, rehabilitation, and return to normal function.

Your responsibilities to your practitioner are to provide…

  • a cooperative commitment to your treatment plan
  • compliance with office policies, procedures and fees
  • honest, accurate and full disclosure of all pertinent health information
  • constructive feedback (positive/negative) regarding all aspects of care
  • courtesy and respect for the office environment, staff and other patients
  • up-to-date contact information

 You have the right to expect your practitioner to provide…

  • ethical conduct of practice
  • respectful, honest and clear communication in all aspects of consultation, consent, examination and care
  • full disclosure of policies, procedures and fees
  • relevant, safe and supportive patient-centred care
  • accurate and comprehensive records
  • a private, clean, accessible setting for receiving care, that respects patient wishes
  • accommodation and accessibility for disabilities and human rights, or alternative arrangements if accessibility is not possible
  • an awareness of current health and well-being issues
  • timely and necessary communication and/or referral to other health professionals
  • compliance with their respective College or Association regulations, standards of practice, policies and guidelines
  • privacy and confidentiality of your personal health information
  • behaviour and clarity regarding dignified professional boundaries
  • disclosure of real or perceived conflicts of interest

 

Direct Billing for Therapy at NewLeaf

Direct billing:

Yes! We offer direct billing for all our eligible services.  Please note that all third party billing, including ICBC, require a credit card be kept on file for all incidentals such as deductibles or missed appointment fees.

We can typically offer direct billing with these insurance companies:

    Canada Life

    Group Help

    Desjardins Insurance

    Group Source

    ICBC

    Industrial Alliance

    Johnston Group

    ManuLife

    Medavie

    MSP

    Pacific Blue Cross

    People Corporation

    RWAM Insurance

    Sun Life Financial

    Chamber of Commerce

    CINUP

    ClaimsPRO

    DA Townley

    Empire Life

    Equitable Life

    Claim Secure

    Johnson Inc.

    Maximum Benefit

    TD Insurance

    *If you don’t see your insurance provider listed here, please contact the clinic*

    Cancellation Policy

    Fees will be charged for missed

    appointments and late cancellations.

    *Please speak to reception for pricing with MSP coverage or a claim*

    Rates & Pricing

    Click below to be taken to our online booking system where you will be able to view rates and pricing for all of our treatments.

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