Partnership of Care
Patients’ charter of Rights & REsponsibilities
You and your practitioner have equal roles in your recovery, rehabilitation, and return to normal function.
Your responsibilities to your practitioner are to provide…
- a cooperative commitment to your treatment plan
- compliance with office policies, procedures and fees
- honest, accurate and full disclosure of all pertinent health information
- constructive feedback (positive/negative) regarding all aspects of care
- courtesy and respect for the office environment, staff and other patients
- up-to-date contact information
 You have the right to expect your practitioner to provide…
- ethical conduct of practice
- respectful, honest and clear communication in all aspects of consultation, consent, examination and care
- full disclosure of policies, procedures and fees
- relevant, safe and supportive patient-centred care
- accurate and comprehensive records
- a private, clean, accessible setting for receiving care, that respects patient wishes
- accommodation and accessibility for disabilities and human rights, or alternative arrangements if accessibility is not possible
- an awareness of current health and well-being issues
- timely and necessary communication and/or referral to other health professionals
- compliance with their respective College or Association regulations, standards of practice, policies and guidelines
- privacy and confidentiality of your personal health information
- behaviour and clarity regarding dignified professional boundaries
- disclosure of real or perceived conflicts of interest
Direct Billing for Therapy at NewLeaf
Direct billing:
Yes! We offer direct billing for all our eligible services. Please note that all third party billing, including ICBC, require a credit card be kept on file for all incidentals such as deductibles or missed appointment fees.
We can typically offer direct billing with these insurance companies:
Empire Life
Equitable Life
Johnson Inc.
Maximum Benefit
TD Insurance
*If you don’t see your insurance provider listed here, please contact the clinic*
Cancellation Policy
Fees will be charged for missed
appointments and late cancellations.
*Please speak to reception for pricing with MSP coverage or a claim*
Rates & Pricing
Click below to be taken to our online booking system where you will be able to view rates and pricing for all of our treatments.