Partnership of Care

Patients’ charter of Rights & REsponsibilities

You and your practitioner have equal roles in your recovery, rehabilitation, and return to normal function.

Your responsibilities to your practitioner are to provide…

a cooperative commitment to your treatment plan
compliance with office policies, procedures and fees
honest, accurate and full disclosure of all pertinent health information
constructive feedback (positive/negative) regarding all aspects of care
courtesy and respect for the office environment, staff and other patients
up-to-date contact information

You have the right to expect your practitioner to provide…

ethical conduct of practice
respectful, honest and clear communication in all aspects of consultation, consent, examination and care
full disclosure of policies, procedures and fees
relevant, safe and supportive patient-centred care
accurate and comprehensive records
a private, clean, accessible setting for receiving care, that respects patient wishes
accommodation and accessibility for disabilities and human rights, or alternative arrangements if accessibility is not possible
an awareness of current health and well-being issues
timely and necessary communication and/or referral to other health professionals
compliance with their respective College or Association regulations, standards of practice, policies and guidelines
privacy and confidentiality of your personal health information
behaviour and clarity regarding dignified professional boundaries
disclosure of real or perceived conflicts of interest

Direct Billing for Therapy at NewLeaf

Direct billing:

Yes! We offer direct billing for all our eligible services. Please note that all third party billing, including ICBC, require a credit card be kept on file for all incidentals such as deductibles or missed appointment fees.

We can typically offer direct billing with these insurance companies: