Patient Info
Welcome to your patient info hub at Newleaf Total Wellness Centre. Whether you’re visiting for the first time or continuing your healing journey, this page offers all the patient info you need to begin with clarity and confidence.
Explore intake forms, pricing, direct billing details, and get information on our free patient care coordination services—all designed to support your experience. Our interdisciplinary team blends clinical expertise with deep compassion to care for your whole health—body, mind, and spirit.
Your Care, Your Way
What to Expect at Newleaf
Intake Forms
To meet regulatory standards, you’ll be asked to complete separate intake forms for each service you access. While we work to streamline this process, some duplication is unavoidable. We appreciate your patience—it helps us uphold the highest standards of safety, ethics, and personalized care.
Transparent Pricing
We believe clarity is care, that’s why our pricing is upfront and easy to understand. Regardless of the service you choose, you’ll find clear rates and billing options—including direct billing for extended health and ICBC. Because when you know what to expect, you can focus on what matters most: your healing.
Free Patient Care Coordination Services
At Newleaf, you’re never navigating your care alone. Our complimentary patient care coordination services help you connect the dots—whether it’s booking across disciplines, understanding coverage, or finding the right practitioner for your needs. We’re here to make your journey smoother, clearer, and fully supported.
Frequently asked questions
Do I need a referral to book an appointment?
No referral is needed. You’re welcome to book directly with any of our practitioners. If you’re unsure which service is right for you, our free patient care coordinator can help guide your choice.
What if I’m not sure which practitioner to see?
You’re not alone. Our complimentary patient care coordination service can help match you with the right practitioner based on your goals, preferences, and coverage. Just reach out—we’re here to support your journey.
Do you provide direct billing to my insurance company?
Yes! We offer direct billing for all our eligible services. Please note that all third party billing, including ICBC, require a credit card be kept on file for all incidentals such as deductibles or missed appointment fees.
What if I’m running late for my appointment?
We understand that life happens. If you’re running late, please call us as soon as possible. We’ll do our best to accommodate you, but your session may need to be shortened or rescheduled to respect the next patient’s time.
Why does the clinic keep my credit card on file?
Keeping a credit card on file helps us protect appointment times, reduce missed visits, and streamline billing—especially for services like ICBC or direct billing. It ensures fairness for all patients and allows us to maintain access to care while minimizing administrative delays. Your information is stored securely and only used in accordance with our cancellation and payment policies.
Ready to begin your journey?
We are here to walk alongside you.