New Patients

🌿 New to Newleaf? We’re so glad you’re here!

We can’t wait to welcome you. To help your first visit go smoothly, here are a few things to keep in mind:

1.  Seeing a chiropractor, physiotherapist, athletic therapist or kinesiologist? Please bring shorts so we can assess movement comfortably.
2. Insurance billing: If you’d like us to bill your insurance directly, please bring your benefits card. We also require a credit card on file for all patients.
3. Online forms: If you haven’t had a chance to fill out our online forms (available here), please make sure you arrive at least 15min prior to your scheduled appointment time to complete them in person.
4. Cancellations: Your appointment time is reserved just for you. Please give at least 24 hours’ notice to avoid a 100% cancellation fee.
   Note: Third-party payers do not cover cancellation fees.

Partnership of Care

Patients’ charter of Rights & REsponsibilities

You and your practitioner have equal roles in your recovery, rehabilitation, and return to normal function.

Your responsibilities to your practitioner are to provide…

• a cooperative commitment to your treatment plan
• compliance with office policies, procedures and fees
• honest, accurate and full disclosure of all pertinent health information
• constructive feedback (positive/negative) regarding all aspects of care
• courtesy and respect for the office environment, staff and other patients
• up-to-date contact information

 You have the right to expect your practitioner to provide…

• ethical conduct of practice
• respectful, honest and clear communication in all aspects of consultation, consent, examination and care
• full disclosure of policies, procedures and fees
• relevant, safe and supportive patient-centred care
• accurate and comprehensive records
• a private, clean, accessible setting for receiving care, that respects patient wishes
• accommodation and accessibility for disabilities and human rights, or alternative arrangements if accessibility is not possible
• an awareness of current health and well-being issues
• timely and necessary communication and/or referral to other health professionals
• compliance with their respective College or Association regulations, standards of practice, policies and guidelines
• privacy and confidentiality of your personal health information
• behaviour and clarity regarding dignified professional boundaries
• disclosure of real or perceived conflicts of interest

Our reception team looks forward to meeting you!

Looking for online booking? Click here!