New Patients
New to Newleaf Total Wellness? We’re so glad you’re here!
We can’t wait to welcome you. To help your first visit go smoothly, here are a few things to keep in mind:
- Seeing a chiropractor, physiotherapist, athletic therapist or kinesiologist? Please bring shorts so we can assess movement comfortably. (Don’t worry, we have some to borrow if you forget your own.)
- Insurance billing: If you’d like us to bill your insurance directly, please bring your benefits card. We also require a credit card on file for all patients.
- Online forms: If you haven’t had a chance to fill out our online forms (available here), please make sure you arrive at least 15min prior to your scheduled appointment time to complete them in person.
- Cancellations: Your appointment time is reserved just for you. Please give at least 24 hours’ notice to avoid a 100% cancellation fee.
Note: Third-party payers do not cover cancellation fees.
If you have any questions at all, we’re just a phone call away: 604-850-2511.
We look forward to meeting you and supporting your total wellness journey.
Partnership of Care
Patients’ charter of Rights & REsponsibilities
You and your practitioner have equal roles in your recovery, rehabilitation, and return to normal function.
Your responsibilities to your practitioner are to provide…
- a cooperative commitment to your treatment plan
- compliance with office policies, procedures and fees
- honest, accurate and full disclosure of all pertinent health information
- constructive feedback (positive/negative) regarding all aspects of care
- courtesy and respect for the office environment, staff and other patients
- up-to-date contact information
You have the right to expect your practitioner to provide…
- ethical conduct of practice
- respectful, honest and clear communication in all aspects of consultation, consent, examination and care
- full disclosure of policies, procedures and fees
- relevant, safe and supportive patient-centred care
- accurate and comprehensive records
- a private, clean, accessible setting for receiving care, that respects patient wishes
- accommodation and accessibility for disabilities and human rights, or alternative arrangements if accessibility is not possible
- an awareness of current health and well-being issues
- timely and necessary communication and/or referral to other health professionals
- compliance with their respective College or Association regulations, standards of practice, policies and guidelines
- privacy and confidentiality of your personal health information
- behaviour and clarity regarding dignified professional boundaries
- disclosure of real or perceived conflicts of interest
